Terms and Conditions – Roswell Water Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using the website https://waterdamagerestorationroswellga.com/, you agree to follow these Terms and Conditions as they are posted now. Your continued use of the website after we post any updates to these Terms means you accept the revised version fully. If you do not agree to these Terms, you should not use this site.

Services

Roswell Water Damage Pros provides professional restoration services, including structural drying, fire cleanup, and mold remediation. All services start with an on-site assessment.

We reserve the right to determine the scope of work and may use authorized third party vendors or subcontractors. Service availability can vary based on the specific project needs and your location within Roswell, Georgia, and the surrounding service area.

Quotes, Billing, and Payment

Our initial estimates are based on the assessment at that time; the final invoice reflects the actual work performed. If the scope of work changes, a change order will be discussed and approved.

Payment is due upon completion unless other billing arrangements are made. We accept major payment methods. Late balances may incur reasonable fees. Any billing disputes must be brought to our attention in writing within thirty days of the invoice date.

Insurance and Claims Assistance

We offer assistance by preparing detailed documentation, including photos, moisture mapping reports, and scope of work for your insurer. Please understand that all claim approvals, coverage decisions, and payment releases are solely decided by your insurance company.

We cannot guarantee coverage or payment, and you remain responsible for the final balance regardless of the insurance outcome.

Scheduling, Access, and Site Conditions

You must provide our crews with safe, clear access to the property during the agreed-upon windows. You are responsible for ensuring utilities like power and water are functioning unless damage prevents it.

We must be informed of any pets or minors on site. Work may be paused if unexpected hazardous conditions or access issues arise until they are safely resolved.

Health and Safety

Our teams are trained to IICRC standards for safe work practices. This includes using proper PPE, establishing containment zones, and employing negative air machines when necessary for mold or biohazard jobs.

Where appropriate, we use EPA-registered disinfectants. We strictly follow all relevant local health and safety rules in Roswell, Georgia.

Customer Responsibilities

You agree to follow safety instructions given by our project managers and technicians. This includes allowing necessary access and following the guidance given for structural drying and ventilation.

You must remove any highly valuable or fragile items from the work area when asked. You are responsible for disclosing any known preexisting issues or hidden damage before work begins.

Warranties and Disclaimers

We offer a limited workmanship warranty on the repairs we complete. This warranty excludes problems caused by preexisting damage, normal wear and tear, hidden conditions we could not find, acts of nature, or failure of a component we did not install. We do not guarantee the work of third party failures or new damage that occurs after our service is complete.

Limitation of Liability

Our liability for any claim related to our services is strictly limited to the amount you paid us for the specific service in question. To the extent allowed by law, we are not liable for any indirect, special, incidental, or consequential damages, such as lost rent or profit, even if we were advised of the possibility of such losses.

Cancellations and Rescheduling

If you need to cancel or reschedule, please notify us as soon as possible. We understand emergencies happen, but late cancellations for non-emergency services may incur a service fee to cover costs. Emergency response work that is dispatched and then canceled after arrival may be subject to a different fee structure.

Intellectual Property

All content on the website, https://waterdamagerestorationroswellga.com/, including text, images, logos, and service marks, belongs to Roswell Water Damage Pros or our content providers. You are not allowed to copy, modify, or use this material without our express written permission.

Privacy and Data

Our use of your personal information is governed by a separate Privacy Policy, which is also available on this website. We use job photos, reports, and data collected during the service primarily for service documentation, internal quality control, and for communication with your insurance company or authorized representatives.

Third Party Links and Tools

Our website may occasionally mention or link to external resources or tools for your convenience. We do not control these third-party sites or tools. Any reliance on them is entirely at your own discretion and risk. We are not responsible for their content or function.

Changes to These Terms

Roswell Water Damage Pros may change these Terms and Conditions at any time without advance notice. We will post the revised version on this page, and the changes will take effect immediately upon posting. We recommend checking this page regularly for any updates.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Roswell, Georgia. Any disagreement should first be attempted to be resolved through simple, good faith negotiation between the parties for a period of at least sixty days before starting formal legal action. The legal venue will be in the courts of Roswell, Georgia.

Contact

For any written questions or formal requests regarding these Terms and Conditions, please send your inquiry to:

Roswell Water Damage Pros 11230 Alpharetta Hwy, Roswell, GA 30076, United States

Severability and Entire Agreement

If a court finds any part of these Terms to be invalid or unenforceable, the rest of the Terms will still remain in full effect. These Terms and Conditions represent the entire agreement between you and Roswell Water Damage Pros regarding the use of this website and our services.

Force Majeure

Roswell Water Damage Pros will not be liable for any delays or failures in service performance caused by events that are outside of our reasonable control, such as severe weather, natural disasters, or unexpected governmental actions.

This page provides general information and does not constitute formal legal advice.