Privacy Policy – Roswell Water Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Roswell Water Damage Pros is a property restoration company based in Roswell, Georgia. We provide emergency services for water, fire, and mold damage. This policy explains how we collect, use, and protect information gathered on our website, https://waterdamagerestorationroswellga.com/.

We are committed to protecting your privacy while operating within Roswell, Georgia, and serving nearby communities. Please read this carefully to understand our practices regarding your information.

Information We Collect

We collect several types of information. This includes details you give us, such as your name, address, and contact information when requesting a service or estimate. We collect job and property details, including descriptions of the damage, and any related photos or documentation.

We also gather technical information about your device and website usage, like the pages you view. This helps us see how you use our site and may involve the use of standard cookies or similar tools.

How We Use Information

We use your information to deliver our restoration services, which includes scheduling appointments, preparing estimates, and handling billing. We rely on this data for accurate insurance documentation and claims assistance.

Information is also used for safety protocols, quality control, and providing you with customer support. We may use usage data to improve our website and services. Lastly, we use information for fraud prevention and to comply with legal requirements and valid requests.

Cookies and Similar Technologies

We use small files called cookies and similar tracking tools on our website. These tools help our site remember your preferences, understand how you interact with our pages, and improve overall functionality. They may be session-based, clearing when you close your browser, or persistent, staying longer.

You have the ability to limit or clear cookies through your browser settings, usually found under ‘Options’ or ‘Settings.’ Note that choosing to disable some cookies might cause parts of our website to function differently.

Sharing and Disclosure

We do not sell your personal information. We may share it with service partners and subcontractors, but only as needed to perform the required restoration work. We share necessary documentation with insurance companies for claims processing, but only with your permission.

Information may also be shared with payment processors, compliance officers, and when legally required, such as in response to a court order or subpoena, or to protect our rights and property.

Data Retention

We keep records for as long as needed for our business operations, safety, and legal requirements. For example, we retain job files for several years for warranty and service history purposes.

Financial and tax records are kept based on governmental regulations. The exact retention period varies depending on the type of document and its purpose. When information is no longer needed, we take steps to safely dispose of it according to our internal standards.

Your Choices and Rights

You have choices regarding the information we hold. You can ask to access, update, or correct your personal data. In certain situations, you can request that we delete information, though we may retain records for legal or operational needs.

You can manage cookies through your browser settings. To make a formal request to access or update your information, you must submit a written request by postal mail to the contact address provided below.

Security

We maintain safeguards designed to protect your information. This includes restricting employee access to your data and providing regular training on privacy practices. We use reasonable technical and physical measures to prevent loss or unauthorized access.

However, no method of transmission over the Internet or electronic storage is one hundred percent secure. While we strive to protect your data, we cannot guarantee absolute security.

Children’s Privacy

Our services and our website, https://waterdamagerestorationroswellga.com/, are not intended for children under the age of thirteen. We do not knowingly collect personal information from anyone under thirteen years old.

Our accounts and service requests are intended for use by adults or authorized legal representatives. If we learn that we have collected information from a child, we will take steps to delete that data quickly.

Data Transfers

In providing our services, we may use vendors and software platforms that process data in locations outside of Roswell, Georgia. We use reasonable contractual and operational measures with these vendors to ensure your information is protected according to the standards described in this policy, even during transfers across different locations.

Changes to This Policy

Roswell Water Damage Pros may update this Privacy Policy from time to time as our business or legal requirements change. We will post the most current version on this page. We encourage you to review this policy occasionally. Your continued use of our website or services after any changes indicates that you accept the updated terms.

Contact Us

If you have questions or concerns about this policy or your information, please send a written letter to:

Roswell Water Damage Pros 11230 Alpharetta Hwy, Roswell, GA 30076, United States

Definitions

Personal Information: Data that can be used to identify you, like your name, address, or email.

Processing: Any operation done on personal information, such as collecting, storing, or sharing it.

Service Providers: Outside companies or people that help us run our business, like IT vendors or subcontractors.